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PRODUCTS FINISHING — pfonline.com
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NEVER FINISHED
Kirchner: The Complete Works
Can't get enough of management column writer Matt
Kirchner? Read about what Disney World has to offer
surface finishers, the lessons Subway teaches us about
lean, the top 10 things you should never do at a trade
show, and more. Check out our whole library of "Never
Finished" columns.
short.pfonline.com/NeverFin
On the other hand, finishers who accommodate extra
service requests from customers and then fail to charge for
them are in essence doing so on the backs of the customers
who don't require such extra efforts. In other words,
they end up charging all customers for the non-standard
requests of a few. What's more, often when required to pay
ratably for an increased level of service the customer may
come to the conclusion that the extra level wasn't quite so
important in the first place.
The beauty many of the additional revenue opportuni-
ties above is that often there may be no incremental cost to
the finisher. Thus, to the extent they can be implemented
without compromising customer relationships, the addi-
tional revenue drops right to the bottom line.
Incremental, cost-free revenue. Now that's a tip worth
taking.