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TOP SHOPS COMPARISON: BY PLANT TYPE Captive Contract Job All Order lead time (days) Median 5.0 5.0 4.3 5.00 Average 15.6 9.4 40.6 10.21 80th Percentile 28.0 8.4 8.5 9.00 20th Percentile 3.8 3.0 3.0 3.00 On-time delivery rate Median 97.0 98.0 95.0 96.70 Average 93.3 96.0 92.7 93.85 80th Percentile 98.4 99.0 99.0 99.00 20th Percentile 91.2 94.1 90.0 90.00 First-pass quality yield rate Median 97.00 98.00 98.00 98.00 Average 96.78 94.67 96.36 95.69 80th Percentile 98.00 99.50 99.30 99.38 20th Percentile 95.00 95.00 95.00 95.00 Scrap/rework rate Median 3.0 1.0 1.0 1.0 Average 15.7 4.1 2.1 3.4 80th Percentile 4.6 4.0 2.0 3.0 20th Percentile 2.0 0.3 0.5 0.2 Finishing hour per day Median 18.0 17.0 12.0 14.0 Average 16.1 16.2 13.9 15.0 Besides LeBaron's change in approach 20 years ago, the most recent advancement came when former Lincoln president Hank Orme announced his retirement from the company in 2012. LeBaron knew he needed to replace Orme with someone that would take Lincoln into the next realm of "value-added" services that Tier-One suppliers required. If LeBaron was looking for someone who could keep tight reins on a company and ride out the bucking and kicking of a wild world economy, he found the perfect guy in Tom Hance, who is also still an active rodeo competitor and a member of the Professional Rodeo Cowboys Association. Hance took over as president of the company after a career at General Electric, A.B. Electrolux/Frigidaire, Desco, Lozier and eventually Northstar, a privately held restaurant company and his last stop before heading to Nebraska. One of the first directives from the new president to the Lincoln team was to find out the customer's needs, and then give it to them. "In the past, we had focused on products and services," Hance says. "Certainly, finishing services for technically difficult products will always be a large part of what we do to serve our customers. More importantly, our success is tied to our ability to use technology that provides solutions to our customers and for their customers' needs." Pivoting Hance calls the approach "pivoting," meaning Lincoln does not deviate from its core functions of surface finishing, but the additional services and value-added capabilities build The new lines have several features that set it apart from the company's existing nickel chrome lines, including deeper tanks to vertically process larger exhausts. PRODUCTS FINISHING — PFonline.com 21 THE VOICE OF FINISHING 80 YEARS TOP SHOPS