Products Finishing

SEP 2018

Products Finishing magazine is the No. 1 industrial finishing publication in the world. We keep our readers informed about the latest news and trends in plating, painting, powder coating, anodizing, electrocoating, parts cleaning, and pretreatment.

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Page 19 of 59

Pro-Kote President Lanny Woods (left) and his son, Steve. Pro-Kote President Lanny Woods has a very simple philos- ophy when it comes to running his powder coating opera- tion in Jackson, Tennessee. "Do what you say you are going to do, and do it right the first time," he says. "You have to make sure you understand exactly what your customers want and then deliver it to them every time." That simple mantra is one reason that Pro-Kote is being honored in the Finishing Practices category of the 2018 Products Finishing Top Shops Benchmarking Survey. The company reported a 99 percent on-time-delivery rate for its customers while having a 99 percent first-pass-quality yield, signifying speedy delivery and a great finish at the same time. Woods has worked in the powder coating industry since 1974, but it wasn't until 1996 that he decided to start his own coating business, rolling out the first products in February 1997 after all the equipment was installed. It was shortly thereafter that a tornado tore through the Jackson area and completely destroyed his business, however. "With heavy hearts, we contacted a host of powder coaters best-suited to match the individual needs of each and every customer," Woods says. A few months later, he was back in business. "Our greatest fear was put to rest when each and every customer returned," he says. Bristol Powdercoat Goes Big in a Big Way From left, plant manager Hung Do, quality assurance manager Vener Freal, administrative manager Penny Alexander, plant manager Donville Keir and finance manager Rick Simmonds. Go big or go home pretty much sums up Bristol Powdercoat's approach these days. The Burlington, Ontario, Canada, shop is growing its business by focusing on large parts that may not fit in some other shops' coating line or ovens. "We can process parts up to 60 feet and 10,000 pounds, with the capability of batch and automatic processing," says Allan Phillips, business manager. "We have one of the most flexible, efficient and innovative production facilities in North America, and we are continually enhancing these capabilities." Bristol posted 24 percent growth in 2017 and is esti- mating around 30 percent more this year, earning it the top honor in the Business Strategies category of the 2018 Products Finishing Top Shops Benchmarking Survey. "Because of our ability to process very large parts and technical parts, we are able to meet or exceed quality requirements and to provide a two-day turn on a regular basis for most products," Phillips says. "We can efficiently meet the needs of customers that competitors cannot." Bristol's friendly customer-focused approach makes the shop easy to work with and a reliable supplier, Phillips says. He adds that in the rare occurrence of mistakes or delays, the shop is very open and timely in its communications with customers. "We are intensely, customer-focused, and everything we do flows from that philosophy," he says. "We have built an amazing team which allows us to develop programs and productivity initiatives to enhance our customer competi- tiveness and development. We are committed to the people and capital opportunities to achieve success." Bristol boasts a 2.5-day order lead time and a 99 percent Bristol Powdercoat | Burlington, Ontario, Canada | 416-231-7201 | Pro-Kote | Jackson, Tennessee | 731-422-9019 | Small Pro-Kote Packs a Big Wallop 18 SEPTEMBER 2018 — BENCHMARKING RESULTS

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