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Issue link: https://pf.epubxp.com/i/156873
NEVER FINISHED identified, behavior changes quickly and the shop looks "customer-ready" all the time. See customer orders up close. It's one thing to know that we are coating a kaneuter valve, it is another to recognize what the part looks and feels like. When we spend time in the gemba we get closer to our customers. We get intimate with our performance metrics. A metric—on-time delivery percentage, for instance—is just a number until we walk the floor, review dates on travellers, discuss the schedule with production control and ask operators how we can help them process orders more timely. Time in the gemba makes our metrics come alive. Kirchner: The Complete Works Can't get enough of management column writer Matt Kirchner? Read about what Disney World has to offer surface finishers, the lessons Subway teaches us about lean, the top 10 things you should never do at a trade show and more. Check out our whole library of "Never Finished" columns. short.pfonline.com/NeverFin Assess our environmental and safety risk. Poorly identified hazardous materials and questionable employee work practices jump out when we view them in person. Examine the non-conforming material area. Show me a leader who understands the root cause of rejected product and I'll show you one who is well on her way to reducing rework and improving gross profit. Play "What's this?" There's no better way to understand the business and to create accountability than to do what my group VP did to me. Walk the floor with the team and ask lots of questions. Fifteen years ago, spending two hours each day in the gemba saved my job and probably saved my business. Today, when a client tells me his business is struggling, the first thing I want to know is how much time he is spending in the gemba, the place we go to reduce cost, improve quality, create satisfied customers and build better teams. Gordon Gekko, please meet Taiichi Ohno. Dan Davitz President Magic Rack®/ Production Plus Corp. UIF.BHJD3BDL EJGGFSFODF ® Custom-designed racking solutions engineered to maximize your finishing line. That's the Magic Rack® difference. Our personal approach to providing unique solutions that make optimum use of rack space is what has made us the industry leader in custom finishing solutions for over 30 years. Whether we visit your facility, or you send us your part for analysis, our goal is to provide the best racking solution to improve your production efficiencies and reduce operating costs. Contact us today to discuss how our exclusive Magic Rack® 9-Step Analysis process and unique patented racking technology can solve your most challenging finishing needs. racking up solutions . PRODUCTION PLUS CORP. Toll-free (U.S.): 866.492.8811 Phone: 614.492.8811 E-mail: sales@MagicRack.com www.MagicRack.com Made in the U.S.A. Photo courtesy of Neaton Auto Products. PRODUCTS FINISHING — pfonline.com 67